About

About me

I am an enthusiastic Data Analyst and Web Designer based in Bangalore, with a rich experience of over 2 years in Web Development.

I design professional & beautiful websites

With strong analytical, problem-solving, and organizational abilities, I am an effective communicator and negotiator.
I am a hardworking and intelligent individual who is ready to enter the competitive world to demonstrate my abilities, compete, and prove myself to be the best.
Challenging by Nature and Never give-up Attitude.

With years of experience in web design, I have mastered the skills of understanding client requirements according to the latest trends. I have worked with businesses from different niches so you can rely on me for yours.

I’ve spent most of these years working across different areas of design like front-end development, landing pages. Having worked on various projects that are already live, I can help you with the best possible suggestions and ideas that we can proceed with. With me, you aren’t forced to accept anything. I give you a variety of options we can work on together.

My Skills

I believe in the fact that learning never stops and I am interested in learning new technologies and programming languages that will help me design and develop a better output in less time.

Python

50%

SQL

70%

Microsoft Power BI

50%

Tableau

50%

Google Analytics

50%

Microsoft Excel

80%

WordPress Development

75%

Experience

Dec 2023 - Present

Emudhra Limited

Senior Consultant(Identity and Access Management)

• As an IDM Analyst, provided support for FAB Business Users, resolving or escalating access and account management issues across multiple platforms.
• Responsible for user provisioning, de-provisioning, password resets, and user ID unlocks for IT applications and resources.
• Conducted troubleshooting, root cause analysis, and recommended improvements to IAM processes, minimizing downtime and enhancing system security.
• Collaborated with IT and Security teams to integrate security measures into access provisioning. Managed priorities efficiently and communicated results clearly to stakeholders.
• Ensured compliance with access provisioning requirements, eliminated dormant accounts, and identified opportunities for automation to improve productivity.
• Additionally, generated MIS reports on user access management for senior management and supported the recertification process with application access review reports for line managers and HODs.

Jan 2022 - Dec 2023

Infosys BPM Ltd

Senior Technical Process Executive

• Experienced IT Helpdesk Support Specialist with a strong background in providing L1 technical support to global Intel employees. Proficient in troubleshooting and resolving issues related to Windows OS, hardware (HP, Dell, Lenovo), Office 365 applications, SAP, Workday, Active Directory, Azure, MFA, and VPN connectivity. Expertise in remote desktop support, including Azure Virtual Desktop, and resolving application-related issues via voice, email, and chat support.
• Skilled in incident management, using tools like ServiceNow to monitor, document, and escalate issues while maintaining SLAs. Extensive experience in network and internet troubleshooting, including TCP/IP, VPN (Cisco AnyConnect Global Protect), and browser-related problems. Proven track record in supporting process improvements, conducting quality analysis, and providing team support as a Subject Matter Expert (SME) and Quality Analyst.
• Led efforts in improving customer service metrics, reducing call handling time by 15%, and achieving 100% customer satisfaction through feedback surveys. Successfully contributed to projects like chat bot testing, weekly client presentations, and regular reporting to improve service quality. Adept at working collaboratively with cross-functional teams and clients to resolve issues efficiently and enhance service delivery

August 2020-August 2021

Devlops.io

June 2020 - August 2021